Privacy Policy

1. Information We Collect


1.1. Information You Provide Directly
 

• Name, billing and shipping address

• Email address and phone number

• Payment information (processed securely by third-party providers; full payment details are not stored by us)

• Account login details

• Communications with our customer support team

1.2. Information Collected Automatically
 

• IP address, browser type, device information

• Pages visited, time spent, click behavior

• Referring website or source

• Cookies and similar tracking technologies

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​1.3. Behavioral and Preference Data
 

• Shopping preferences and product interests

• Marketing engagement (email clicks, website behavior)
   

2. Legal Basis for Processing (For EU/EEA Users)
 

• Consent: When you opt-in for marketing emails or newsletters.

• Contractual necessity: To fulfill orders and provide requested services.

• Legal obligations: To comply with applicable laws.

• Legitimate interests: To improve our website, marketing, security, and analytics.
   

3. How We Use Your Information
 

We may use your personal information to:

• Process and deliver orders

• Manage customer accounts

• Provide customer support and respond to inquiries

• Send marketing communications (if you consent)

• Analyze website performance and user behavior

• Prevent fraud and ensure security

• Comply with legal requirements

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4. Sharing and Disclosure
 

We share your information only when necessary:

• Service providers: Wix, payment processors (Stripe, PayPal), shipping partners, analytics, and marketing tools

• Legal obligations: When required by law, regulation, or legal process

• Business transfers: In the event of a merger, sale, or acquisition

• Marketing partners: Only if you have consented
   

All third parties are required to protect your data and use it only for authorized purposes.


5. International Data Transfers

Your data may be processed or stored in countries outside your residence. We ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulatory authorities.


6. Cookies and Tracking Technologies
 

We use cookies to:

• Enable essential website functionality

• Analyze site performance

• Personalize content and offers

• Support marketing campaigns
   

You can manage cookies through your browser settings or Wix’s cookie banner.


7. Marketing & Email Communications
 

• You can subscribe to newsletters and promotional emails voluntarily.

• You may unsubscribe at any time using the link in the email or by contacting us.

• Marketing emails may include tracking pixels or analytics to measure engagement.
  
   

8. Your Privacy Rights
 

Depending on your location, you have rights including:

• Access & correction: Request a copy or update your personal information

• Deletion: Request removal of your data

• Restriction: Limit how your data is used

• Data portability: Receive your data in a transferable format

• Objection: Opt out of certain processing

• Withdrawal of consent: Revoke marketing consent
   

9. Data Retention

​We retain personal information only as long as necessary to fulfill the purposes outlined, comply with legal obligations, or enforce agreements.


10. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While we strive to use secure systems, no method of transmission over the internet is 100% secure.


11. Children’s Privacy

Our website and services are not intended for individuals under 13. We do not knowingly collect personal information from children.


12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised "Last updated" date.


13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: 
Email: contact@caterpillarsdream.com