Frequently Asked Questions
About the Urns
What materials are the urns made from?
Each urn is handmade from high-quality stoneware ceramic and finished with a smooth, polished surface. Stoneware is durable, stable, and suitable for both indoor and outdoor placement.
Are the urns handmade?
Yes. Every piece is individually handmade, which means subtle variations in form, tone and surface may occur. These differences are part of the character of the piece and reflect its handcrafted nature.
Are the urns suitable for indoor and outdoor use?
Yes. The urns are designed to sit naturally within a home or a garden. Stoneware ceramic is weather-resistant; however, for outdoor placement we recommend choosing a sheltered location to preserve the surface finish over time.
Can the urn be buried?
Yes. Our urns are air-tight and may be buried if this is your preferred memorial choice. As burial requirements can vary, we recommend contacting your pet cemetery or memorial garden administration in advance to confirm any specific guidelines regarding materials, dimensions, or approved urn types. This ensures the urn meets their individual burial standards.
Size & Capacity
What sizes are available?
We offer a variety of urn designs and sizes, each carefully proportioned to suit different needs and preferences. Capacity and suitability vary by design and are listed clearly on each product page.
How do I know which size is right for my pet?
A general guideline is that 1 kg (2.2 lbs) of body weight corresponds to approximately 35 - 40 ml (2.14 - 2.44 cu. in.) of cremated remains. Each product description includes capacity information to help guide your choice. If you are unsure, we recommend speaking with your veterinarian or cremation provider for confirmation.
Design Options
What is the opening option?
The urn is available with or without a small circular opening positioned in the upper part of the urn.
Is the opening functional or hollow?
No. The opening is not see-through or hollow and does not affect the interior capacity or security of the urn. It is a purely intentional design detail.
What does the opening represent?
The opening is designed as a quiet symbol of connection - a small space suggesting a bridge between the visible world and the one that remains unseen. It reflects our belief in remembrance, presence and continuity.
Does the opening affect the security of the urn?
No. The urn remains fully sealed and secure regardless of whether the opening option is chosen.
Closure & Details
How is the urn sealed?
Each urn is finished with a precisely fitted screw-on aluminum cap, designed to ensure a secure and respectful closure. Sealing details may vary slightly depending on the specific design, but all urns are carefully constructed to safely contain the contents while allowing the urn to be closed and reopened if needed.
What are the decorative details?
Each piece includes a subtle brass ring detail and a decorative ring made from recycled rubber, which adds durability and a contemporary contrast to the ceramic surface.
Keepsake & Use
Is this considered a keepsake urn?
Yes. The urn is designed to function as both a full-capacity urn and a meaningful keepsake, intended to sit quietly within everyday spaces rather than be hidden away.
Can the urn be displayed openly?
Absolutely. The form and finish are intentionally contemporary and minimal, allowing the urn to integrate naturally into a living space or garden.
Care & Maintenance
How do I care for the urn?
For indoor use, gently dust with a soft, dry cloth. For outdoor placement, occasional wiping with a damp cloth is sufficient. Avoid abrasive cleaners.
Will the finish change over time?
As with all ceramic pieces, subtle changes may occur over time, especially outdoors. These changes are considered part of the material’s natural aging.
Ordering & Customisation
Can I customise the urn?
At this time, customisation options are limited to selecting the design with or without the opening.
Do you offer engraving or personalisation?
Currently, engraving or text personalisation is not available.
Shipping & Returns
Where do you ship?
Shipping locations and delivery times are detailed on our Shipping Information page.
What is your return policy?
Please refer to our Return Policy page for full details.
Additional Questions
I still have questions - how can I contact you?
If you need further information, please visit our Contact page or reach out to us directly. We are happy to help.